Specifiers · Technical support
Technical support
Talk to our specification team. Pre-sales technical advice, project specification reviews, installation guidance and dimming compatibility checks.
What we help with
Spec house picking the right luminaire for an office grid? We'll walk through UGR / CRI / dimming compatibility. Contractor on site with a flicker issue? We'll triage the dimmer / driver / lamp combination. Property manager planning a refit? We'll right-size the spec to your budget.
How to reach us
Email spec@genstarlighting.co.za with your question. Most replies within one business day. For urgent on-site issues, call +27 11 321 0198 — Drew or the spec team can talk you through it.
Office hours
08:00–17:00 weekdays, SAST. We don't do after-hours support but we do prioritise tender-deadline questions over the in-tray order.